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Family Centered: Q18 Quality concern  
Level: Moderate

Question: q18 
Core statement: If doctors in my area charged different fees, I would never go to the lowest priced doctor
Response: Neither agree nor disagree

Intrinsic Motivation: With respect to healthcare, it sometimes pays to look for lower cost providers or insurance. You don't have to just accept whatever price some doctor or health plan wants to charge. But, a quality provider or insurer can definitely be worth the money.

Recommendations: Focus on the position that quality is an important factor in choosing health care, but maybe not the only factor.  Focus on the idea of wanting good quality care and being willing to pay a little more for it. Focus on the idea that any healthcare shopping does involve looking for quality first, and affordability second.  Give the impression that low cost is not necessarily a guarantee of poor quality or inferior health care.

Themes: Visual or auditory cues can show an individual with little concern about health care quality.  Surroundings should communicate some degree of lack of quality concern (e.g., simple household furnishings, and older furniture).  A medical professional can be portrayed as saying, "The getting quality healthcare means you might have to compare a little. Sometimes you have to balance quality and cost."  The individual should be portrayed as saying things like, "I didn't buy the most expensive medication, but I have nothing to complain about."

Further considerations: The demographic traits portrayed for the target audience should speak to someone who has some money concerns.  Use of modest financial incentives (e.g., discounts, sales) can be considered.

Appeal style: Mixture of hedonic (emotional, feeling) and utilitarian (facts, features, and benefits)
Repetitions: Medium repetitions with focus on both economy and quality.
Durations: Medium duration messages
Complexity: Balance key points with broad based information
Content emphasis: Combine some active visuals with message elements
Primary medium: Mix of television/radio and print
Fear appeals: Use slight fear appeals in the context of the dangers of trying to cut costs on healthcare.
Humor: Use moderate humor 
Drawing conclusions: Combine drawing explicit conclusions with letting customer draw explicit conclusions
Type of argument: Use combination of one-sided and two-sided arguments
Authority appeals: Peer testimonial or medical authority
Spokesperson: Balance of referent and expert spokesperson
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  • Home
    • The PATH >
      • Stages of Adapting to Health
      • Locus of Health Decision-Making Control
      • Predictor of Health Outcomes
      • Benefits
  • Applications
    • Health Consumer Market >
      • Marketing and Advertising
      • CRM
      • Population Health Management
      • Psychographic Segmentation
      • Focus Groups
    • One-to-One >
      • Patient Experience and Satisfaction
      • Patient Engagement
      • Patient Centered Care
      • Disease Management
      • Health Coaching
  • Products
    • Adaptive Health Behavior Inventory
    • PATH Analysis Services
    • PATH Deep Dive
    • PATH Engagement Protocols >
      • One-To-One
      • Messaging & Media
    • PATH Marcomm Analysis
    • Product Licensing
  • Resources
    • Articles
    • White Papers
    • Research >
      • Gender, Age, and Adaptive Health Behavior
      • PATH and Medical Expenditures
      • Dissertation
      • PATH and Type 2 Diabetes
      • AHBI_Brain_Behavior
      • Profiles of Attitudes
    • PATH Reference
    • Book
  • About
  • Contact
    • Dr. Frederick Navarro
  • Blog